We are looking for a Senior Support Engineer to support our rapidly growing
global customer base.

Support activities will cover many aspects including customers management,
problem diagnosis, testing customer environments, generating reports,
documentation, and knowledge base, and assisting in building the systems tools
and processes.

Creativity is required as well as the ability to adapt and deal with changes.

Requires regional and infrequent international travel.

Responsibilities:

* You will work with our Customer Success Managers, Sales Engineering, Engineering, and Product teams to ensure customers successfully operate our products.
* You will be the go-to person at Morphisec for customer issues.
* You will own and perform:

o Customer issues, troubleshooting, and resolution

o The processes to ensure customer satisfaction

o The activities with Engineering and product teams related to customer issues

o Build and maintain Knowledgebase

* You will actively collaborate with other global team members in putting together the required tools, methods, playbooks, and processes for the product’s support.
* Assist in building and delivering training, and support customers and channels.

This is a full-time position.

The company's headquarters is located at the Cyber Security Center in
Beersheba, Israel, (near the train station), and we also maintain an office in
WeWork Midtown Tel Aviv, however, we foster a remote-friendly environment with
an office-as-an-option attitude.

Requirements:

* 3+ years of proven experience in supporting international enterprise organizations, preferably with information security/cyber solutions.
* Extensive knowledge and experience with MS based OS, endpoints, servers, environments, tools, and applications is a must.
* Intermediate knowledge in Linux OS, including commonly used commands, software installation, service management, and log analysis.
* Basic understanding of VDI environments.
* Team Player with strong teamwork skills, creative, self-starter, can-do approach, takes initiative, thinks “outside of the box”, gets things done.
* Must be capable of working well both independently and as part of a team.
* Excellent English communication skills, written and verbal, fluency in additional languages advantage.
* Strong analytical, detail-oriented, with the ability to deliver accurate data and information in a concise and clear manner.
* Ability to effectively handle multiple customer demands and priorities. Ability to recognize urgency.
* Highly creative problem solver with the ability to analyze, deduce and act upon logs and error reports.
* Understanding how core Windows OS/processes utilize memory and CPU.
* Experience working with IT deployment tools (SCCM, GPO), Integration with 3’rd party Enterprise components such as SIEM (e.g. Splunk, QRadar), Directory Services (AD), and mail systems.
* Knowledge of networking protocols (TCP/IP, HTTP, SSL, LDAP).
* Scripting knowledge with any of the following, PowerShell or CMD (batch).
* Security concepts and protocols knowledge (e.g. SSL, Certificates, key stores etc.).
* Working experience with Networking protocols (TCP/IP, Ports, HTTP/S, LDAP) and their various troubleshooting tools.
* Hands-on working knowledge of customer relation management, ticketing, and tasking products.

Advantages:

* Knowledge of Cloud-based services, e.g. AWS, Azure, an advantage.
* BSc degree in computer sciences.
* Prior knowledge and understanding of cyber-related concepts like exploits, vulnerabilities, attack vectors, malwares, etc., is a big advantage.

The post Senior Support Engineer appeared first on TechMonster.

As a PMO leader, you will own the Projects & Releases' Management lifecycle
which includes scheduling, coordinating, monitoring, and managing releases &
technical projects across the enterprise. These releases q projects can be
inclusive of new product capabilities & modules, version updates, patches,
security improvements. Where necessary you’ll provide tools and services to
help product management and project teams manage and deploy releases into
production.

You will be responsible for defining, implementing, and managing the processes
of product releases from inception of the product directive, through code
development, testing, customer validation, and all the way to GA. You should
define and monitor the different gates and qualifying criteria of the
different phases. This needs to be done in a dynamic startup culture
leveraging agile / DevOps engineering environment. You will have to work
collaboratively with all participants in software product definition q
development/product marketing and customer success entities in the company to
ensure a structured, predictable, and successful completion of the tasks at
hand.

You will report to the Chief Product Officer of the company.

This is a full-time remote position.

The company's headquarters is located at the Cyber Security Center in
Beersheba, Israel, (near the train station), and we also maintain an office in
WeWork Midtown Tel Aviv, however, we foster a remote-friendly environment with
an office-as-an-option attitude.

Role and Responsibilities

* Forward Plan the release processes and policies across a portfolio and throughout the development & GTM cycle.
* Measure and monitor progress to ensure application releases are delivered on time and within budget, and that they meet or exceed expectations.
* Manage risks and resolves issues that affect release scope, schedule, and quality.
* Coordinate release content and effort based on the requirement backlog, pending customer requests, third-party applications, or OS updates.
* Communicate all key project plans, commitments, and changes including requirements, QA plans, schedule, and scope changes.
* Manage relationships and coordinate work between different teams at different locations, including (but not limited to) Prod mgmt., R&D, prod marketing, customer success.
* Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
* Communicate release details and schedules to the Business as required
* Negotiate, plan and manage all release activities.
* Continually work towards making improvements in the release process.
* Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists.

Requirements:

* Previous release and/or project management experience & solid understanding of project management principles.
* 5+ years of leading, defining, developing & delivering software products and projects.
* Experience working with / supplying products to large Enterprise customers (e.g. Fortune 500).
* Bachelor’s degree in Computer Science or related field and/or formal training in project management practices preferred.
* Customer-focused, business-oriented with excellent leadership & execution capabilities.
* Proven ability to lead complex projects in a virtual / geographically distributed environment & remote / WFH development teams.
* Demonstrated ability to coordinate cross-functional work teams toward task completion.
* Exceptional interpersonal skills, demonstrated effective leadership and analytical capabilities.
* Advanced knowledge of software development lifecycle & familiarity with SW project management tools (e.g. Jira).
* Advanced written and verbal communication skills in English are a must.

The post PMO Leader appeared first on TechMonster.