Customer Support Engineer

Company Overview

KLA is a global leader in diversified electronics for the semiconductor
manufacturing ecosystem. Virtually every electronic device in the world is
produced using our technologies. No laptop, smartphone, wearable device,
voice-controlled gadget, flexible screen, VR device or smart car would have
made it into your hands without us. KLA invents systems and solutions for the
manufacturing of wafers and reticles, integrated circuits, packaging, printed
circuit boards and flat panel displays. The innovative ideas and devices that
are advancing humanity all begin with inspiration, research and development.
KLA focuses more than average on innovation and in 2019 we invested 15% of
sales back into R&D. Our expert teams of physicists, engineers, data
scientists and problem-solvers work together with the world’s leading
technology providers to accelerate the delivery of tomorrow’s electronic
devices. Life here is exciting and our teams thrive on tackling really hard
problems. There is never a dull moment with us.

Group/Division

The Global Service Support Organization (GSS) team headquartered in Milpitas,
CA is our service organization that consists of Service Sales and Marketing,
Spares Supply Chain management, Field Operations, Engineering, Product
Training, and Technical Support. The GSS organization partners with our field
teams and customers in all business sectors to maintain the high performance
and productivity of our products through a flexible portfolio of services. Our
comprehensive services include: proactive management of tools to identify and
improve performance; expertise in optics, image processing and motion control
with worldwide service engineers, 24/7 technical support teams and knowledge
management systems; and an extensive parts network to ensure worldwide
availability of parts.

KLA is looking for a Customer Support Engineer to join our team.

KLA is a US-based leading-edge technology company that manufactures and
supports multi-disciplinary systems in a cleanroom environment. This high-tech
company offers dynamic challenges and working with extraordinary teams to
maintain state-of-the-art analytical systems comprised of optics, robotics,
lasers, image processing, mechanics, pneumatics, and networking.

What Your Job Will Look Like

* Customer service activities including troubleshooting, intense problem solving, maintaining and repairing of complex equipment in multiple disciplines at the customer facility in Kiryat Gat
* Represents the company to the customer and assumes accountability for customer satisfaction with service
* Assures operational quality of system equipment. Coordinates actions with customers to minimize down time

What You Will Need To Succeed

* Bachelor's Level Degree or Practical Engineer degree
* 2-4 years of experience in multisystem maintenance

Position require teamwork as well as independent learning, excellent
analytical skills, communication in Hebrew and English, overseas training,
flexibility and working weekends.

Candidate must have exceptional technical skills, interpersonal relations, and
be a self-motivated and success-driven team player.

We offer a competitive, family friendly total rewards package. We design our
programs to reflect our commitment to an inclusive environment, while ensuring
we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

מספר משרה: 8351

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