Field Application Engineer_ Automotive

HARMAN Israel is a software company specializing in the automotive field,

Located in Hod-Hasharon.

HARMAN Israel is a synergy of leading automotive technology solutions who are
owned by Harman International, a Samsung company: IGNITE, OTA, Cyber security
& ADAS

This position is in the OTA Solution- Remote Vehicle Updating over-the-air
(OTA) solutions for the world’s leading automotive brands.

These solutions help keep drivers safe and save car manufacturers millions of
dollars.

At HARMAN, we combine passion and purpose to deliver smart products, systems,
software and services that connect people wherever they are.

Currently we are seeking for Global support Field Application Engineer (Client
side) to join our Delivery team

Key responsibilities:

* Providing advanced (T3) support and troubleshooting to customers and regional FAE’s during software integration and validation
* Handle stressful situations with competing deadlines
* Support and develop change requests for the ‘smart delta’ product
* Provide proof of concepts on a complex integrations both internally (Solution, R&D) and externally (Customers)
* Working closely with R&D on bugs and integration cases
* Provide the customers point of view to product management
* Provide support to the solution managers while building a solution for a customer
* Providing support to sales team qualifying new opportunities

Qualifications:

* At least 3 years of experience as a software engineer- A must
* At least 2 years of customer support experience- A must!
* Experience with embedded OS development (e.g. QNX/Linux/Android )-A must!
* Experience and knowledge of embedded software- A must!
* At least 2 years of customer support experience- A must!
* Ability to effectively communicate technical topics
* Strong problem solving/debugging capabilities
* Knowledge of C language (C++/Java/python – are an advantage)
* Ability/desire to travel as needed

Advantages:

* Knowledge of automotive embedded control systems
* Automotive/mobile industry experience
* Experience with OMA-DM
* Development experience and knowledge of hardware controllers

מספר משרה: 6928

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