Information Technology Manager

IT Support

Part time 75%

Gliding Deer, a rapidly growing gaming startup, is looking for a talented IT
support to join us in our Tel Aviv-based office!

Requirements:

At least 2 years experience as a Help Desk / IT Support

High customer orientation skills

Familiarity with Hardware components (Desktops, Laptops, Servers)

Experience with handling IT tasks on MacOS and Windows OS

IT backend environment understanding (GPO, Single Sign-On, Active Directory,
O365, G-Suite)

Well experienced in supporting end-user desktop applications such as internet
browsers, printing, Antivirus etc

Knowledge of networking components and infrastructure (Lan / Wan, TCP/IP,
DHCP, DNS)

Communication skills for interfacing with employees in a multitasking
environment

Solid knowledge of information security principles and practices

Fluent Hebrew & English

Responsibilities:

Respond to requests for technical assistance (in person, via phone, email and
Ticket Support center)

Diagnose and resolve technical hardware and software issues

Install and troubleshoot end-user equipment, software, hardware, multimedia
and telecommunications systems

Support IT purchasing upon demand

Provide guidance, assistance, coordination and follow-up on client questions
and problems

Follow standard IT procedures, logging all IT interactions and administering
helpdesk software

Redirect problems to the appropriate resource

Identify situations requiring urgent attention

Setup of production and development IT systems

Setup of New Employees

מספר משרה: 6920

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