Part time 75%
Gliding Deer, a rapidly growing gaming startup, is looking for a talented IT
support to join us in our Tel Aviv-based office!
Requirements:
At least 2 years experience as a Help Desk / IT Support
High customer orientation skills
Familiarity with Hardware components (Desktops, Laptops, Servers)
Experience with handling IT tasks on MacOS and Windows OS
IT backend environment understanding (GPO, Single Sign-On, Active Directory,
O365, G-Suite)
Well experienced in supporting end-user desktop applications such as internet
browsers, printing, Antivirus etc
Knowledge of networking components and infrastructure (Lan / Wan, TCP/IP,
DHCP, DNS)
Communication skills for interfacing with employees in a multitasking
environment
Solid knowledge of information security principles and practices
Fluent Hebrew & English
Responsibilities:
Respond to requests for technical assistance (in person, via phone, email and
Ticket Support center)
Diagnose and resolve technical hardware and software issues
Install and troubleshoot end-user equipment, software, hardware, multimedia
and telecommunications systems
Support IT purchasing upon demand
Provide guidance, assistance, coordination and follow-up on client questions
and problems
Follow standard IT procedures, logging all IT interactions and administering
helpdesk software
Redirect problems to the appropriate resource
Identify situations requiring urgent attention
Setup of production and development IT systems
Setup of New Employees
