helping them save millions of dollars with automation, efficiency, and reduced
risk. As our market spans across companies of all sizes, in multiple
industries and locations, the Customer Success team plays a key role in
ensuring the company’s expansion.
The mission of a Customer Success Manager is to establish a trusting
relationship with our enterprise-level customers. You will manage the entire
post-sale customer lifecycle, from managing the product implementation &
customer onboarding to providing value throughout the relationship with the
customer until their contract renewal.
Job responsibilities:
* Manage the implementation (onboarding and product training) of new customers, and overall responsibility for ongoing customer health, growth, and satisfaction.
* Establish and develop strategic trusted advisor relationships at the highest relevant levels (Decision Makers, Champions, Economic Buyers), by providing the customer with best practices on how to use the platform to manage third-party security risk and exceed their goals.
* Represent the voice of the customer and be part of the product development roadmap.
* Partner with Account Management and Product Teams on upsell, cross-sell, and expansion opportunities.
* Leverage your product knowledge and experience to ensure customers receive the utmost value of Panorays’ product.
Successful candidates will have:
* Native English speaker with excellent written and verbal skills – a must.
* Experience in customer-facing roles, preferably in customer success.
* Ability to quickly grasp and learn new technologies and businesses.
* Technical aptitude and skills related to software solutions (SaaS environment).
* Exceptional interpersonal skills.
* High prioritization skills and process orientation – accountability and personal organization are essential.
* Thrive in a fast-paced dynamic and ever-changing environment
* A team player and great communicator, comfortable working with multiple interfaces simultaneously.
