onboarding processes of our platform end-to-end. The CSM will be responsible
for customer onboarding, support, post-sales, renewals and expansions.
As a Customer Success Manager you will:
* Serve as the trusted point of contact for customers, beginning from the point of sale and extending through onboarding, project success, and renewals.
* Responsible for all aspects of the DealHub on-boarding process (Plan, Design and Delivery)
* Proactively engage accounts to ensure that DealHub’s full functionality and offerings are being leveraged, maximizing the value of each customer’s subscription
* Establish a trusted advisor relationship with customers, handling overall responsibility for managing the customer relationship from end-to-end once the sale has been completed.
* Actively update customers on product updates and DealHub’s product roadmap
* Establish relationships with key customer stakeholders to drive further product adoption.
Requirements:
* 5+ years experience as a Customer Success Manager in SaaS companies
* English as a mother tongue level is a must
* Proven experience with Enterprise customers' relationships
* Comfortable leading workshop and training sessions
* Experiences with leading onboarding and implementation processes
* Experience in Sales processes and Customer Relationship Management (CRM)
* Technical skills for guiding customers through technical processes.
* Ability to understand customer requirements and identify upsell and cross-sell opportunities
* Excellent interpersonal communication skills, self-learning, analytical, problem-solving, and able to work under pressure
* Experience with CPQ tools (an advantage)
