At HCL, you'll have the opportunity to turn your ideas and initiative into a
career with the world's information infrastructure leader.
We’ve grown from a small local start-up, to being integrated into engineering
with market leading storage products. Despite our success, we've never lost
the mindset of a start-up because we realize it is precisely these values –
technological excellence, creativity, innovation, initiative, team work,
meritocracy -that make us who we are: the world leader in information
infrastructure. We support our staff growth to the leading edge of technology
and research, and our work is never boring.
Some of the benefits of working in our team:
* Competitive compensation
* Flexible work hours
* Ability to work from home/remotely when needed
* Engineering culture, casual and fun
Our team and products experience include:
* Seamless application mobility and data migrations, allowing organizations to non-disruptively move virtual machines and data over distance
* Enterprise Data protection and replication
* On premise, HCI and cloud solutions with fortune 500 business
* High availability infrastructure
Our work ranges:
* A wide range of complex software engineering problems, ranging from high performance, distributed algorithms to drivers, OS, communication protocols, controls, user interfaces, enterprise applications and environments.
* Automated distributed infrastructure. This includes automated CI/CE quality test service pipelines, developing tools and features.
Summary:
This is an opportunity to join a critical role within the escalation
engineering team supporting products with thousands of customers. When these
customers raise issues, they get raised with the call center. If the support
person can’t resolve the issue, it gets raised with our escalation engineering
teams.
You will work with escalation and development engineering to:
* Analyze logs, code, system behavior to root cause and workaround customer raised problems.
* Improve diagnostics tools.
* Assess the quality of future releases before they make it to the customer.
* Make product fixes.
Must have:
* Solid knowledge and hands on experience in troubleshooting VMware vSphere environments (ESX, VC)
* Understanding TCP/IP, UDP Protocols and experience in isolating network issues.
* System/Network Administrator level knowledge of Linux/Unix & Windows systems, from kernel to shell and beyond, file systems, and client-server protocols.
* Excellent communication skills
* Analytical ability. good problem solving, debugging interest and skills
* Sense of ownership, pride of work, initiative, and interest in quality
* Interest in operating systems, data storage systems and distributed computing
* General knowledge and application of engineering concepts.
* Flexibility to handle multiple issues and occasional out of hours issues
* Education: Masters, Bachelors, or relevant experience or technical degree.
Bonus points if you have:
· Ability to read/write C, C++/ java, scripting (python or related)
* Knowledge and experience with Storage, Backup and Disaster Recovery technologies
* Fibre Channel and SCSI protocols
* Familiarity with an agile environment
* Familiarity with modern open-source tools (ex. Docker, git, Ansible, etc…)
*PLEASE SHARE CV IN ENGLISH*
