R&D Group (B2C).
The Consumer group develops and manages our Online Experts advice platform of
over 100,000 experts in hundreds of categories and millions of clients that
get live advice.
You will have the opportunity to be part of a strong team and enjoy the work
environment of a start-up, with a robust product and the benefits of a leading
company in its field.
Our Partner Success team is responsible for managing all aspects of the
relationship with the experts who provide their services on our platform. The
team plays a critical role in the performance and the success of the entire
consumer group within LivePerson.
As a partner success manager, you will be working with our experts – both as
individuals and as a community. You will be leading initiatives to drive
success by addressing different lifecycle stages – from recruiting, to
onboarding, to growth, while addressing aspects related to performance,
quality, and revenue.
As the partner's point of contact, you will address their requests and
concerns (mainly by email, but also by phone as needed). You will develop a
deep understanding of the partners' needs, pain points, and opportunities, and
will collaborate with the Product team to drive product improvements and
features.
To validate the outcome of your work and the performance of the partners, you
will use data and reporting on a daily basis.
In This Role You Will
* Establish a trusted advisor relationship with our partners
* Identify, plan and implement initiatives aimed to deliver success through our partners
* Manage multiple aspects of the partner lifecycle
* Be involved in cross-group projects involving our partners – mainly with product and marketing teams
* Meet targets for Key Performance Indicators related to partner success and performance
Your Qualifications Are
* 2+ years of relevant experience
* Fluent in English
* Strong communication skills – verbal and written
* Creative and agile mindset
* Comfortable working independently (work from home, lead projects/tasks start to finish)
* Comfortable with data and reporting – Excel, BI tools – Advantage
* Previous experience in a customer/partner facing role – Advantage
LivePerson is a transformational force in how brands and consumers
communicate. With over 18,000 brands, including HSBC, Verizon, and Home Depot,
we are on a mission to make life easier for people and brands everywhere
through trusted Conversational AI. We believe in a future where conversations
are the norm for getting your intentions fulfilled – whatever they are.
We are an innovative, intent-driven company that believes in building the
future and we are looking for growth minded, unconventional thinkers,
developers and builders to join the team.
You Will Thrive Here If
You can operate in a fast paced, dynamic environment
You nerd out about AI, how it can be applied, or how you can learn more about
it (don’t worry we’ll help)
You believe data-led decision making is the norm
You see feedback or failure as motivation to learn and to grow
You relate to our core principles and want to work with experts in their
respective fields
Why You’ll Love Working Here
LivePerson was named to FastCompany’s World’s most innovative companies of
2020 list for the Artificial Intelligence category. We offer amazing
colleagues along with opportunities to push your own limits to grow. We
embrace invention and experimentation. Most importantly, you’ll have an
ability to make an impact at work and at brands across the globe as we build
the future with trusted Conversational AI together.
At LivePerson, people from diverse backgrounds come together to do their best
work and be their authentic selves. We are proud to be an equal opportunity
employer.
All qualified applicants will receive consideration for employment without
regard to age, ancestry, color, family or medical care leave, gender identity
or expression, genetic information, marital status, medical condition,
national origin, physical or mental disability, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or any other
characteristic protected by applicable laws, regulations and ordinances. We
also consider qualified applicants regardless of criminal histories,
consistent with legal requirements.
