R&D Escalation Engineer
Summary
Varonis is a pioneer in data security and analytics, specializing in software
for data protection, threat detection and response, and compliance. Varonis
protects enterprise data by analyzing data activity, perimeter telemetry, and
user behavior; prevents disaster by locking down sensitive data; and
efficiently sustains a secure state with automation.
We are searching for a highly motivated Escalation Engineer to join our R&D
team.
The goal of the Escalation Engineering team is to provide our customers with
the highest level of customer experience by providing quick solutions to
complex technical problems and to ensure that they get value from the entire
Varonis products portfolio by setting quality standards. The team extracts and
analyzes a huge amount of data from the latest IT technologies available
today. Our Escalation Engineers must learn fast and adapt to quickly changing
technology in order to maintain and develop our product line. The Escalation
Engineer investigates issues related to our product suite and provides timely
resolution while coordinating with other technical groups in the company. Our
Escalation Engineers are our go-to resource for our most challenging customer
cases, which can include technical complexity or politically charged
escalations.
Position Description
* Diagnose, troubleshoot, and replicate customer issues, research, identify, and deliver solutions to them
* Analyze, diagnose, and debug complex customer issues
* Create and implement fixes
* Take ownership of escalations and drive towards resolution
* Act as a technical focal point in cooperative relationships with other internal groups
* Work closely with our software development teams from various product components to deliver success
* Acquire both broad and in-depth product knowledge
* Create and improve documentation to train support engineers to resolve support cases
* Demonstrate strong interpersonal and communication skills
* Push for solutions and interact with people from various other teams
Desired Skills & Experience
* At least 3 years of hands-on (full stack) experience with strong Backend experience, working with a multi-threaded environment and on large scale using C#, .NET – Mandatory
* Developing using Microsoft SQL, T-SQL – Mandatory
* Strong troubleshooting skills
* Great interpersonal skills
* High sense of urgency
* Ability to solve a complex problem in a timely manner.
* Fast technology adaptation
* Independently driven, proactive, accountable, reliable, team player
Additional Skills
The following additional skills are nice to have:
* Experience in Angular, NodeJS, TypeScript
* Develop reporting infrastructure and reports using Microsoft Reporting Services
* Experience with windows internals (Win API)
* Work and use of Microsoft environments (Windows Server, NTFS, Active Directory, Exchange, LDAP, IIS, GPO)
* Solid understanding of data structures, design patterns, and algorithms
* Experience with large-scale software projects
