Success team within a B2B SaaS company, ideally a hyper-growth B2B SaaS
startup
About Pico
We're a fun and friendly startup located near a train station in Haifa and we
work in a hybrid mode. That means you can work from home or from the office,
up to you – we do try to go to the office and see our Pico colleagues at least
once a week.
Senior Customer Success Manager
As a Senior Customer Success Manager at Pico, you will own and manage the
creation of value for some of the biggest brands in the CPG, sports &
entertainment and esports, across their Customer Lifecycle.
The Customer Success team is an instrumental part of Pico’s success, growth,
and long-term profitability. We’re looking for a Senior Customer Success
Manager to deliver an exceptional experience for key customers, as well as
nurture, grow and expand customer relationships.
As a Senior Customer Success Manager you will:
* Work closely with the biggest brands in the world.
* Be part of a team responsible for onboarding new customers and providing ongoing consulting for all customers
* Help customers leverage their engagement and gather first party data on their audience
* Find ways and solutions to proactively support our customers by keeping them engaged and consistently provided with value
* Execute effective calls and QBRs throughout the customer’s lifetime
* Become a product SME – know all the ins and outs Pico’s product
* Train and coach customers towards successful and ongoing usage of Pico’s platform
* Partner with sales on accounts planning and proactively identify opportunities for expansion
* Develop a trusted advisor relationship with your customers, driving growth, expansion and customer satisfaction
Requirements:
* Must – At least 4 years of experience in a Customer Success team within a B2B SaaS company, ideally a hyper-growth B2B SaaS startup
* Attention to detail and organizational skills
* Customer-centric mindset, with the ability to identify key champions and potential areas of expansion
* Curious, self-learner and self-starter, able to become a product expert and customer advocate
* Very analytical, able to translate data into actionable insights
* Native level English, other languages are an advantage (Spanish, German, French)
* Social media background – strong advantage
* Sales, pitching and negotiation skills – advantage
Apply on: https://www.picogp.com/careers/senior-customer-success-manager
