bridge between the technology team and the user, walking the tightrope between
customer satisfaction and developer ability. The role requires someone who can
walk gingerly between development, product, marketing, and leadership from
some of our largest clients. You’ll serve as the product expert, guiding
clients user experience and, ultimately, client satisfaction through their
implementation of Namogoo products.
Namogoo’s Digital Journey Continuity platform gives back control of the
customer journey, by uncovering and preventing all the hidden factors
interacting with eCommerce visitors — ensuring their experience ends exactly
as they initially intended. Namogoo is trusted by more than 1,000 leading
global retailers, including Asics, Samsonite, Office Depot, Teva and more, to
keep their customer journeys flowing hesitation-free, right to their intended
destinations.
About You
* 2+ years experience leading a team in the Customer Success organization.
* 3+ years of technical client-facing experience with specific focus in digital marketing solutions (mobile, web analytics, optimization, email); combined with SaaS product environment.
* Familiarity with e-commerce specific terms and configuration is preferred.
* Comfortable with iOS and Android mobile platforms and their development tools.
* Able to read code and write code (especially JavaScript, HTML, CSS, – a must, Java – a plus).
* B.Sc. in Computer Science or equivalent experience.
* Excellent time management and strong organization skills.
* Ability to maintain poise under stress, especially when resolving.
* Demonstrable ability to take ownership and accountability, and act on client goals and objectives in a technical environment.
* Strong written and verbal communication skills including the ability to communicate with both technical and non-technical customers.
* Must thrive at working in a fast-paced environment.
* Ability to work in a team environment while working independently.
What You'll Do
* Become an expert in Namogoo products – with a heavy focus on the technical aspect of the product.
* Interface with customers in final stages of contracting with sales to gather, collect, and document technical, product, and contract requirements regarding the customer’s purchase of Namogoo products.
* Be the go – to expert for customers during the trial process.
* Partner with the Engineering and Development teams to resolve customer issues.
* Write documentation, knowledge-based articles, and tutorials to improve the customer experience of Namogoo features.
* Contribute to the development of our implementation and support policies and procedures.
Our Culture
Since the company was founded in 2014, we have established strong
relationships with customers from all over the world and realized a win-win
result. We are committed to providing better value and services to fulfill the
needs of each and every customer. We persist in the value of “Collaboration,
Excellence, Trust and Passion” and “Customer First”. That is our momentum of
going forward and the key to success.
