Tel Hai (near Qiryat Shmona).
In this role, you’ll be responsible for troubleshooting, escalations, DB
analysis, Debugging and more. You will be a part of a with a team of
professionals, working in an Agile-Scrum environment.
Responsibilities:
* Perform in-depth troubleshooting, including DB analysis, reading system logs, and debugging product code to identify and solve complex support issues that were escalated by other support levels.
* Maintain a low rate of non-bug escalations to development team.
* Write technical notes and troubleshooting procedures to be used by the entire Support and Professional Services organization.
* Manage assigned cases to meet service level agreements, while continuously providing updates to the business.
* Knowledge expert that will serve as the focal point to the entire Professional Services organization.
* Ongoing support and working closely with the business teams throughout the company.
Requirements:
* 2+ years’ experience in a similar technical support and/or deployment position
* Experience in reading and writing DB queries (PG, Oracle, MSSQL).
* Experience with internet technologies, including: Network architecture and terminology, HTML, JavaScript, CSS, MySQL database and Web servers
* Thorough knowledge of Linux
* Ability to understand Java on the code level
* Creative troubleshooting abilities
* Web debugging experience – devTools, Charles, performance investigations
* Experience with System log analysis
* Ability to understand flows and provide creative technical solutions
* Strong capabilities of building organized processes and structured formal documentation
* Fluent English and excellent customer facing and communication skills (verbal and written)
* Ability to comply with tight deadlines and self-prioritize
* Multi-tasking, self-learning, highly motivated and a team player
Advantages:
* Experience in a multinational organization
* Academic degree in Computer Science/Industrial Engineering
* Experience in debugging server-side code
* Working with SaaS products and familiarity with Datadog
