driven competitive advantage at scale. We are a leading provider of
enterprise-class storage solutions. The company’s software-focused
architecture delivers sub-millisecond latency, full availability, and
scalability with a significantly lower total cost of ownership than competing
storage technologies.
We are looking for an experienced, passionate, and talented individual with
excellent problem solving and communication skills to join our Enterprise
Storage Technical Support.
As part of our Development Support team, you will be responsible for
troubleshooting complex field issues. You will also take an active role in
continuously improving our product by interacting directly with INFINIDAT
customers and our developers.
Responsibilities
* Provide technical assistance and support for the most complex field issues
* Provide proactive recommendations customers for improving their use of INFINIDAT storage solutions and help maximize their satisfaction
* Diagnose technical field issues down to the root cause
* Represent INFINIDAT in a professional manner to customers and partners
* Actively contribute to the the configuration, layout, and management of INFINIDAT products
* Work directly with development teams for problem resolution
* Provide assistance to INFINIDAT technical teams in the development of custom solutions and implementation preparation
Requirements:
* Linux System Administration: Advanced knowledge of installation, administration, troubleshoot and upgrade of Linux systems – MUST
* TCP/IP networking knowledge
* Knowledge in SAN and NAS storage
* Scripting experience in one or more languages (bash, Python, etc.)
* Strong technical knowledge of VMware virtualization technologies – an advantage
* Experience with containers/dockers and related technologies – an advantage
* VCE Certification – an advantage
* Administration level backup expertise – an advantage
* Previous experience as a Tier 3/4 Support – an advantage
* Strong technical aptitude and ability to research and solve complex issues independently
* Ability to effectively communicate issues and resolutions to all levels of the organization and customer base
* Ability to work on own initiative and be a team player
* Ability to multi-task
* Security clearance – an advantage
* The position requires a willingness to work during weekends and holidays when needed
About Infinidat
Infinidat offers enterprise storage solutions for data-intensive enterprises.
The company's InfiniBox delivers a range of storage capabilities to address
the management and analytical needs of big data. In doing so, it manages
growing volumes of data, enables access to multiple databases and sources, and
manages virtualized data center and cloud storage.
* Infinidat holds more than 120 patents. The company was named a leader in the Gartner Magic Quadrant for General-Purpose Disk Arrays for 2018; a cool vendor in "Cool Vendors in Storage Technologies, 2015"; and a visionary in the "Magic Quadrant for General-Purpose Disk Arrays" for two subsequent years by the Gartner Research Group.
