we believe in our people. If you are a passionate, hard-working and talented
individual that is not afraid to be challenged, come join our team!
Intezer is an exciting young cybersecurity startup backed by Investors such as
Intel, Samsung and OpenView. Among our clients are Fortune 500 companies and
over 500 companies are using our product.
We are looking for a talented Technical Support Specialist with 2+ years of
experience, who will support our customers globally. The ideal candidate will
have experience with all types of organization global wise, handling customer
tickets with patience, and be the communication channel between the R&D and
the customers.
Responsibilities:
* Handling customer technical support cases through application and email submission
* Support customers' deployment and upgrade projects
* Resolve users' technical issues
* Work with Intezer's engineering teams to resolve technical issues
* Communicate customer needs to Intezer's product teams
Requirements
* 2+ years of experience in similar roles
* Linux system administration & troubleshooting experience
* Ability to develop and maintain scripts in Python or JavaScript
* Ability to troubleshoot issues to distinguish between user error and actual system defects
* Experience working directly with customers
* Ability to work under pressure, and to prioritize tasks accordingly
* Strong communications skills (English and Hebrew)
* Experience working with web services and APIs
* Team player
* Excellent organizational skills
* Experience with tech support web tools such as Zendesk or Jira Service Desk
* Experience in the cyber-security field (Advantage)
