NI Israel, formerly known as Optimal Plus, is a Big Data analytics software
company that provides end-to-end AI/ML-based solutions enabling semiconductor,
electronics and Automotive (OEM, Tier1) brand owners to protect product
quality, improve efficiency and time to market and enhance their brand
reputations.
We've got the skills, the people, the benefits, the latest and greatest
technology, the career development opportunities and startup spirit with the
strength of a global Corporate. Do you have what it takes to be an NI
Superhero?”
Job Description
Join the Customer Service Tier3 team for advanced support of NI Product
analytics software solutions. Direct interface across the organization with
the field Applications and IT engineers [Tier 2], R&D and product teams. This
individual requires wide system understanding, complex problem solving while
satisfying NI field and customer base.
Responsibilities
* You’ll be a Technical Escalation point to field Application & IT Engineers [Tier 3].
* You’ll Work closely with R&D and Product teams to solve complex problems and drive product fixes and improvements.
* You’ll lead and support SW Upgrades and projects deployment in the field.
* You’ll Support the new Product/SW Introduction.
* You’ll Initiate and develop Support Tools
* You’ll Review and make recommendations on existing platforms for continuous improvement.
* You’ll maintain technical and functional familiarity with key software platforms and products within the organization.
* You’ll be accountable for documenting all relevant CRM data so that it will reflect the current status of the assigned task and the action taken during the analysis and resolution of the service request
* You’ll participate in On-Call rota 24/7
Job Requirements
* BSc or practical engineering degree in computer science, or equivalent.
* Ability to analyze and diagnose problems, cross-system analytic skills
* Experience in large scale enterprise software in support and/or related areas with Microsoft tools as well as DB (R&D, QA experiences – Advantage!)
* 3 years experience in supporting internationally distributed and multicultural organizations.
* Accountable, Flexible, team player, ‘get it done’ personality
* Willingness for travel ~3 times a year
* Good verbal and written communication skills in English
NI Offers
* People-centred, outstanding company culture
* Cohesive and supportive community
* Stable workplace
* Career development opportunities
* Cafeteria including multiple selectable options
* Additional fringe benefits
* Development and training opportunities (Online Linkedin learning)
* Life and accident insurance
* Supportive atmosphere, team buildings and other family company events
* Discounts for our employees (eg: restaurants, bookstores, services)
* Nursery, kindergarten, school start, childbirth benefits
* Compass Program (free psychological, life management, financial and legal counseling)
* Employee Stock Purchase Program
* Commuting allowance
About Us
Why NI?
There are many reasons to consider joining a company. Key among them are the
people, the ideas, and the technology. At NI, we believe in the power and
potential of connecting the three to create a path to success.
The people : We’re looking for curious and creative problem solvers who value
diversity and fresh perspectives, are bold and kind, and willing to take
chances.
The ideas : What did you want to be when you grew up? Did you want to program
robots? Build flying cars? Leave the world better than you found it? At NI, we
build on the big ideas of big dreamers to make their visions a reality.
The technology : With our tailored, software-connected approach, we support
our customers through all phases of the product development cycle. From 5G and
medical innovations to autonomous driving and the future of space travel, we
help our customers Engineer Ambitiously every day.
We’ve long been globally recognized as a top employer. Our compensation and
benefits are very competitive, as are our modern workspaces, career
development and mobility opportunities, and a culture that fosters belonging
and emphasizes community giving. We encourage our teammates to challenge the
status quo and collaborate with one another to build innovative solutions.
No matter your career path, we’re here for you, for each other, and for the
next generation of innovators who think bigger, aim higher, and go faster.
Are you up for the challenge of helping shape humanity for the next 100 years?
If so, let’s get started, and let’s Engineer Ambitiously together.
